Multilingual Processor
Last updated: 20 September 2026
Audialize (“we”, “our”, “us”) is operated by Audialize.com, registered in the Netherlands. This Privacy Policy explains how we collect, use, and protect personal data when you use our platform at audialize.com (the “Service”).
Account data: When you register, we collect your name and email address via Google OAuth or email/password authentication.
Media files: Audio and video files you upload for processing.
Generated output: Subtitle files, transcriptions, translations, and other outputs generated by the Service.
Usage data: Information about how you use the Service, including processing minutes, API calls, timestamps, and feature usage.
Analytics and marketing data: If you allow optional cookies, consented tag-managed page views, product funnel events, campaign attribution, and limited technical error categories may be processed. We do not include email addresses, uploaded media, generated content, or raw error messages in these measurement events.
Payment data: Payments are processed by third-party payment providers. We do not store full card details. We receive limited billing information such as customer identifiers and subscription status.
We use your data to:
• Provide, operate, and maintain the Service
• Process uploaded media and generate outputs
• Manage subscriptions and billing
• Communicate with you regarding your account or jobs
• Provide customer support
• Improve performance, reliability, and security of the Service
• Understand product usage and improve funnels where you have given optional analytics consent
• Measure advertising outcomes where you have given marketing consent
We do not sell your personal data.
Where the customer-relationship exception applies and you were offered a choice at registration, we may email you tips about Audialize projects and features at most once every two weeks. You can decline at registration, turn off product updates in Settings, or unsubscribe in any email. Necessary account, security and job-status messages are separate. We assess these tips using aggregate counts of projects started and completed after delivery, without inspecting your media.
We do not use your uploaded content or generated outputs to train AI or machine learning models. Data is processed solely to deliver the Service.
We use trusted third-party service providers (“sub-processors”) to operate and deliver the Service. These may include:
• Cloud infrastructure providers for hosting, storage, and databases
• Authentication providers for secure login
• Payment processors for billing and subscriptions
• AI and machine learning providers for transcription, translation, and related processing
• Communication providers for transactional emails and notifications
• Google Tag Manager and analytics providers configured within it, where enabled and consented
• Meta Platforms Ireland Limited for consented advertising measurement
These providers process personal data strictly on our behalf and under contractual data protection agreements. A current list of sub-processors is available upon request.
We process personal data under the following legal bases:
• Contract performance — to deliver the Service you signed up for
• Legitimate interest — to improve functionality, security, and performance
• Legal obligation — to comply with tax and financial regulations
• Consent — where required, including non-essential cookies or communications
We retain data only as long as necessary to provide the Service:
• Uploaded media files are stored for a maximum of 30 days after processing, unless deleted earlier
• Generated outputs are retained as long as needed for Service functionality, unless deleted by the user
• Free client accounts may be terminated after 90 days without activity, but only after a dated final warning and at least seven days to prevent deletion by signing in
• Paid accounts and administrative accounts are not automatically terminated for inactivity
• Account data is otherwise retained until account deletion
After account deletion, authentication data, uploaded media, generated outputs, API keys, and operational account data are removed. If a technical cleanup step fails, access remains disabled and deletion is retried.
Billing, tax, fraud-prevention, security, and email-suppression records may be retained for the period required by law or necessary to protect the Service. We minimise or anonymise these records where possible.
We may retain anonymised and aggregated data for analytics and operational purposes.
Under GDPR, you have the right to:
• Access — request a copy of your data
• Rectification — correct inaccurate data
• Erasure — delete your data
• Portability — receive your data in a structured format
• Restriction — limit processing
• Object — object to processing based on legitimate interest
You can delete your account via the application settings.
To exercise your rights, contact privacy@audialize.com. We will respond within 30 days.
We use essential cookies required for authentication and core functionality. Optional analytics and marketing tags, including Google Tag Manager and Meta conversion events, are enabled only after you give consent. You can refuse or withdraw optional consent without losing access to the Service. Product measurement is privacy-conscious and excludes uploaded content, generated outputs, email addresses, and raw error messages.
For more information, see our Cookie Policy.
We implement appropriate technical and organisational measures to protect personal data, including:
• Encryption in transit (HTTPS/TLS)
• Access control and least-privilege principles
• Secure storage and logical data isolation
• Monitoring and logging of system activity
Despite these measures, no system can be guaranteed to be completely secure.
Some of our service providers may process data outside the European Economic Area (EEA).
Where this occurs, we ensure appropriate safeguards are in place, such as:
• Standard Contractual Clauses (SCCs)
• Data Processing Agreements (DPAs)
• Additional technical and organisational measures where necessary
If you use the Service as a business customer, you may request a Data Processing Agreement (DPA) governing the processing of personal data on your behalf.
Audialize.com
Netherlands
privacy@audialize.com
We may update this Privacy Policy from time to time. We will notify users of material changes where required.
© 2026 Audialize